Frequently Asked Questions
Q. How long does it take to deliver my bathtub?
A. We ask that you allow 7-10 business days for the delivery of your Carver bathtub.
Q. How long has Carver been in business?
A. We have been designing, manufacturing and distributing bathtubs for nearly 30 years. Our parent company has been around since 1954. Check out our About Us page to learn more.
Q. Why are Carver bathtubs so inexpensive?
A. We offer our bathtubs at factory direct prices. No retail markup or extensive branding expenses equals a better value to our customers.
Q. How does my bathtub ship?
A. We box and secure your bathtub vertically to a pallet prior to shipment. Our shipping partners are experts at providing residential curb side deliveries. Your bathtub shipment is fully insured during transit. To learn more check out our Shipping Information page for further details.
Q. What is my tub arrives damaged?
A. While this is not a common occurance, in the event that you tub arrives damaged be sure to note the damage on the delivery receipt while the delivery driver is present and contact us immediately to investigate the damaged shipment and file a claim with the shipping company. You have 72 hours from the date of delivery to identify and report any concealed damage to your bathtub. Photographs will be required to file any claims. Once the claim is filed and new bathtub will be shipped as quickly as possible.
Q. Do you offer discounts to designers, plumbers, builders and architects?
A. Yes, we offer a trade discount to those individuals and companies that can verify their profressional status. Once verified you can login to your account and view your discounted price level throughout our website. Check out our Trade Discount Program to apply today.
Q. What is the difference between a whirlpool and an air massage system?
A. Whirlpool systems offer a massaging sensation as water is pushed against your body in a sootheing manner. Whirlpool systems are commonly used by customers that enjoy a deeper tissue massage for acheing muscles and advanced hydrotherapy. Air massage systems produce large bubbles from the bottom of the tub to enhance water circulation and provide a light massage. Air massage systems are commonly used by customers that enjoy bath salts and oils.
Q. What sort of electrical requirements do I need to meet to properly install my bathtub?
A. We recommend a 20 amp -110 volt breaker for each electrial system installed on your bathtub. If you have a whirlpool and inline water heater installed we recommend having 2 seperate breakers. If you have a whirlpool, inline water heater and air massage system we recommend having 3 seperate breakers.
Q. Why do I need access to the underside of the bathtub?
A. Access to the underside of the bathtub is recommended in case there is a need for servicing the electrical, plumbing or foundation of the bathtub after installation. This access may be located in the bathroom or an adjoining room or closet.
Q. Why is there no overflow hole drilled on my tub?
A. On most of our bathtubs we do not predrill the overflow hole. From experience this can cause problems when customized plumbing needs are present in your bathtub that are not consistent with the normal location for an overflow.
Q. Can my tub be under mounted?
A. Yes - for just about every model. Please contact us if you are planning an under mount installation for your bathtub. There are some helpful tips regarding how to support the material that is mounted on top of the tub. Please make sure that you brace under the tub perimeter appropriately.
Q. Can I pick up my bathtub from your warehouse?
A. Yes, you are welcome to pickup your bathtub from our warehouse. Please contact us to schedule your bathtub pickup accordingly.
Q. What colors of acrylic are available?
A. We offer our 100% lucite acrylic in white and biscuit colors. Both are a semi gloss finish. The easy way to decide is by matching your other plumbing items like sinks, toilets, etc. If they are white then choose white. If they are off-white, bone or biscuit colored then choose biscuit.
Here is a picture to help identify our acrylic colors:
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